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Privacy policy

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Privacy policy

Privacy Policy

Privacy policy - how your personal information is used.

ECHO is a free of charge service providing emergency central heating repair and replacement, offered by Agility Eco Services Limited (“we” or “us”). You have been referred into the ECHO service by your local council. They have shared your basic contact information and the reason why they consider you are eligible with us so that we can contact you directly. If eligible, subject to availability, you may receive a free central heating repair or replacement. 

This Privacy Notice applies between you, the visitor to this website and/or user of our ECHO services and AgilityEco, the owner and provider of this website.

AgilityEco Services Ltd (‘AgilityEco’) acts as a Data Controller under the General Data Protection Regulation (‘GDPR’). We are registered with the Information Commissioner’s Office (‘ICO’) as a Data Controller under registration number ZA000042.

AgilityEco takes the privacy of your information very seriously. We have a few simple principles which we abide by in order to protect your privacy:

  • We only ask you for and process information which we genuinely need in order to provide you with a better service, for example your name, telephone number and e-mail address if you want to enquire about our services; and

  • Where you do enquire about our services and consent to provide us with more than one method of contacting you, for example an e-mail address and telephone number, we will use both methods for correspondence with you, until such time you withdraw your consent (which may be done at any time) for any or all of those methods of contact; and

  • Unless legally obliged to do so we won’t share your information with anyone, other than for the standard running of our business. For example, for you to make payment for our services we would need to ask additional personal and financial information to give to our bank in order to process the transaction.


This Privacy Notice applies to our use of any and all data collected by us or provided by you in relation to your use of the website and/or the provision of our services to you under the ECHO Scheme. We aim to make our collection and use of your data as clear and as transparent as possible, but for brevity it has not been possible to list every circumstance in which we will use your data. We recommend that you read this Privacy Notice carefully. Any questions or queries you may have can be sent directly to us at: or 

Suite 5 Mid-Day Court

20-24 Brighton Road

Sutton, Surrey


Important Information Regarding Our Website and Services

This Privacy Notice applies only to the website of ECHO ( and does not extend to any websites that can be accessed from this Website. This includes, but is not limited to, any links we may provide, including to social media websites.