ECHO is a free of charge service providing emergency central heating repair and replacement, offered by Agility Eco Services Limited (“we” or “us”). You have been referred into the ECHO service by your local council. They have shared your basic contact information and the reason why they consider you are eligible with us so that we can contact you directly. If eligible, subject to availability, you may receive a free central heating repair or replacement.
This Privacy Notice applies between you, the visitor to this website and/or user of our ECHO services and AgilityEco, the owner and provider of this website.
AgilityEco Services Ltd (‘AgilityEco’) acts as a Data Controller under the General Data Protection Regulation (‘GDPR’). We are registered with the Information Commissioner’s Office (‘ICO’) as a Data Controller under registration number ZA000042.
AgilityEco takes the privacy of your information very seriously. We have a few simple principles which we abide by in order to protect your privacy:
We only ask you for and process information which we genuinely need in order to provide you with a better service, for example your name, telephone number and e-mail address if you want to enquire about our services; and
Where you do enquire about our services and consent to provide us with more than one method of contacting you, for example an e-mail address and telephone number, we will use both methods for correspondence with you, until such time you withdraw your consent (which may be done at any time) for any or all of those methods of contact; and
Unless legally obliged to do so we won’t share your information with anyone, other than for the standard running of our business. For example, for you to make payment for our services we would need to ask additional personal and financial information to give to our bank in order to process the transaction.
This Privacy Notice applies to our use of any and all data collected by us or provided by you in relation to your use of the website and/or the provision of our services to you under the ECHO Scheme. We aim to make our collection and use of your data as clear and as transparent as possible, but for brevity it has not been possible to list every circumstance in which we will use your data. We recommend that you read this Privacy Notice carefully. Any questions or queries you may have can be sent directly to us at:
2nd Floor Chancery House,
St Nicholas Way,
Important Information Regarding Our Website and Services
This Privacy Notice applies only to the website of ECHO (emergencyheating.org.uk) and does not extend to any websites that can be accessed from this Website. This includes, but is not limited to, any links we may provide, including to social media websites.
Information collection on our website
Google Analytics. We may at times use Google Analytics to collect standard internet log information about visitors to our website. This is done in order to discover, for example, how many visitors we have to the website. The information is processed in such a way that visitors to our website are not identified, and we do not permit Google Analytics to process your information in a way which would allow you to be identified. You can read more about the use of Google Analytics and their Privacy Notice on their website.
Website Security. We use a third party hosting service to maintain the security and performance of our website, and in order to do this it is necessary to collect the Internet Protocol (‘IP’) address of visitors to our website.
Data requested from you
Our use of your data
Where you have requested we provide you with a service, we will keep your data for the purposes of providing that service or for other closely related purposes. For example, where you are provided with a service from us, we may e-mail you to ask you if you were happy with the service and if there is anything we can do to improve our service to you. We will never rent or sell any of the data you provide to us, and any third parties we use will only ever process your information for us on a need to know basis and in accordance with this Privacy Notice.
Our data retention policy
Other than data we are legally obliged to keep for longer periods, e.g. taxation records, we will retain any data you submit to us for between 18-24 months in order to comply with regulatory requirements laid down by Ofgem. This includes e-mail correspondence. All of your data which we collect is stored securely with appropriate physical, managerial and electronic safeguards in accordance with the principles of the General Data Protection Regulation and any other applicable legislation.
Third party access to your data
to the hosting provider of our website;
to Zoho Corporation who host our cloud based data;
Your access to your data which is held by us
ask us to rectify data on you which is incorrect;
ask us to stop processing data on you;
ask us to delete the data we hold on you;
ask us to stop processing your data;
ask us to transfer your data to another Data Controller/provide you with your data in a machine readable format;
object to us processing your data (including for use in direct marketing); and
exert rights in relation to automated decision making and profiling.
Transfers outside the European Economic Area (‘EEA’)
Changes to our Privacy Notice
Although any changes are likely to be minor, we reserve the right to change and update this Privacy Notice as we may deem necessary from time to time or as may be required by law. Your continued use of this website after any changes means you are deemed to have accepted any change to the terms of this Privacy Notice. As and when any changes occur, they will be set out on a change log. There are currently no changes.
Right to lodge a complaint
Governing Law and Jurisdiction
This Privacy Notice governed by English law and any disputes will be subject to the exclusive jurisdiction of the English courts.