Welcome to ECHO
The Emergency Central Heating Offer (ECHO) was developed as an emergency solution to help vulnerable households who find themselves without heat and hot water due to boiler breakdowns.
From the feedback we've received during our regular quality assurance checks, we know that the support ECHO is able to provide to households has been truly life changing for some.
Got a boiler emergency? ECHO can help
We are able to offer our service to those who have been assessed by one of our trusted referrers and have been identified as a household who is experiencing an emergency no-heat situation and is in need of an urgent repair or replacement of their boiler and heating controls, quickly and without cost (*subject to eligibility).