Over winter a lack of heating and hot water can have a severe impact on the health and wellbeing of those most affected by the cold.
ECHO is provided by AgilityEco along with its partners and funded by five energy companies through the Warm Home Discount Industry Initiative Scheme. Launched in 2017, ECHO helped over 1,500 families in need with either a boiler repair or replacement. You can read more about how ECHO has helped households stay warm during the winter by downloading our impact report.
How ECHO works
Whilst some households can be supported in repairing or replacing their boiler through the Energy Company Obligation (ECO) or other funding sources, it may take a significant period of time to process their application and complete the repair or installation. Other households will not be eligible at all due to the nature of their property or their location.
ECHO is delivered in collaboration with local agencies providing support to fuel poor or vulnerable residents. It is also receiving a limited number of referrals from energy companies for households across the rest of Great Britain.
In order to qualify for assistance under the ECHO programme, applicants will need to meet certain eligibility criteria.
Applicants must either:
Be part of the Help to Heat group through receipt of qualifying benefits
Or meet the criteria laid out by their Local Authority in their Flexible Eligibility Statement of Intent
Heat their home using gas central heating
Be in an emergency “no heat” situation as a result of their boiler being broken
Be the owner occupier of the property
Have no access to alternative sources of funding able to provide emergency assistance.
ECHO (Emergency Central Heating Offer) is a scheme that offers emergency assistance to fuel poor or vulnerable households to repair or replace broken or condemned boilers.